Privacy policy

The personal data collected on the platform is processed by VCAM, publisher of the Chantal platform, in accordance with Cameroonian regulations on the protection of personal data and Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime.

• Account: name, e-mail address, phone number, language, password (encrypted).
• Travel profile, if you fill it in: date of birth, nationality, country of residence.
• Bookings and payments: services requested, dates, number of people, amounts, payment reference and status (never card data).
• Exchanges: messages with establishments, contact messages, reviews.
• Conversations with Chantal: your questions and its answers, your travel preferences if you share them.
• Job applications and partner files: CVs and supporting documents you upload.
• Technical data: IP address, browser type, security logs.

• Create and manage your account, process your bookings and payments.
• Put you in touch with establishments and send you useful notifications (e-mail and, if you agreed, WhatsApp).
• Run the Chantal assistant and personalise its answers.
• Keep the platform secure, prevent fraud and meet our legal and accounting obligations.

• The establishment concerned by your booking or message, so that it can reply.
• The publisher's payment service, to process your payments.
• The artificial intelligence provider (Google, Gemini model), which receives the text of your exchanges with Chantal to produce its answers.
• Technical providers: hosting, sending e-mails and WhatsApp messages.

Your data is never sold. Some providers (artificial intelligence, e-mail delivery) may process data outside Cameroon, with appropriate security safeguards.

• Conversations with Chantal without an account: 24 hours; with an account: 90 days after the last exchange.
• Account and profile: as long as the account is open, then deleted or anonymised when it is closed.
• Bookings, payments and invoices: the period required by accounting and tax obligations.
• Technical logs: a few months, for security.

Exchanges are encrypted (HTTPS), passwords are stored encrypted and access to data is limited to the people who need it. Uploaded documents (CVs, supporting documents) are only accessible to their recipients.

You can access your data, correct it, ask for it to be deleted or object to certain processing. Most of these actions are done directly from « My profile » (contact details, preferences, WhatsApp notifications); for the rest, write to us through the contact form. We reply within one month.

The platform only uses cookies required for it to work (login session, form protection) and your browser's local storage for your preferences (language, light or dark theme, Chantal's voice mode). It does not use third-party advertising cookies. Site traffic is measured internally and anonymously: only totals per day and per page are kept, with no IP address or identifier.

Creating an account and booking are reserved for adults. A minor must go through a parent or guardian.

This policy may change as the platform evolves. The version in force is the one published on this page, with its update date.