Terms of use

These terms govern the use of the Chantal platform published by VCAM. Creating an account, sending a booking request or publishing content means accepting these terms.

• A traveller account lets you book, pay, talk to establishments, post reviews and find your conversations with Chantal again.
• A partner account corresponds to a single establishment; its listing is published only after validation by the team.
• The information you provide must be accurate. You are responsible for keeping your password confidential and for the activity on your account.

Chantal connects travellers and establishments. The service contract (stay, meal, visit, tour, transport…) is concluded directly between the traveller and the establishment, which sets its price, terms and cancellation policy.

• A booking request only binds the establishment once it has confirmed it; the traveller is notified.
• Cancellations and refunds follow the cancellation policy shown by the establishment at the time of the request.
• The traveller undertakes to show up on the booked dates or to cancel within the stated deadlines.

Online payments (Mobile Money, bank card) go through the publisher's payment service. Amounts are shown in CFA francs (XAF). The platform does not store any bank card data.

Only a traveller who has received a service can review it. Reviews must be honest and respectful; reviews containing abusive or discriminatory remarks, personal data or content unrelated to the service may be removed. The establishment may reply publicly.

Chantal is an assistant based on artificial intelligence. Its answers rely on the platform's information but may contain mistakes: check important details (prices, opening hours, availability) on the establishment's page. Chantal never books or pays anything without your explicit confirmation.

• Publish accurate, up-to-date information: description, photos, prices, availability, opening hours.
• Answer requests and messages within a reasonable time, and honour confirmed bookings.
• Hold the authorisations, licences and insurance required for their activity.

It is forbidden to use the platform to publish false content or fake reviews, impersonate someone, collect other users' data, send unsolicited messages, bypass security measures or disrupt the service.

If these terms are breached, VCAM may suspend or close an account, or remove a listing, after inviting its holder to explain, except in an emergency. You may ask for your account to be closed at any time through the contact form.

VCAM takes care that the platform works properly but cannot guarantee uninterrupted service. It cannot be held liable for the performance of services by establishments, nor for content published by users.

These terms may change. The version in force is the one published on this page, with its update date; account holders are informed of any significant change.

These terms are governed by Cameroonian law. Any dispute falls under the competent Cameroonian courts, after an attempt at amicable settlement.